You need to apprise your supplier of the problem and request a DCC-initiated remote comms hub reset. The DCC will instruct the comms hub to disconnect itself from power for 15 minutes. If this doesn’t work, then the supplier will have to send out an engineer to carryout a 15 minute main fuse pull to reset the hub.
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Yes, there's a safety aspect (can they smell or detect gas near the meter) but in reality they'll be looking for meters being bypassed. There have been instances of explosions where gas meters have been bypassed or pipes have fractured because of earth movements and gas has accumulated in cavity walls.
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Start your journey today by chatting with our specialists. Lines are open Monday to Friday 9am - 5pm. Start by clicking get in touch below. It’s important that everyone can contact us in a way that suits them. We offer a range of alternative formats of communication for customers with hearing and speech difficulties.
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Advice on dealing with Scottish Power & debt collection agency. About 4 months ago I received a bill (just addressed to occupier/owner) from Scottish Power. I ignored the first one but received subsequent bills demanding money with the threat of debt collection. I contacted them through their online chat (I have the transcript saved) where I ...
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Scottish Power - Back Billing. Twinbat2 Posts: 4 Newbie. 17 February 2023 at 4:03PM. I sold a holiday home I had back in 2019, I was with Scottish Power as my energy supplier. Upon completion I gave them a final meter reading, they said I was in credit on my account and sent me a cheque for £350.00. This week I have received a text message ...
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RickMac Posts: 23 Forumite. 3 October 2022 at 11:01AM. Two weeks ago I was able to log in to the Scottish Power website to check my readings and also see their comparison graphs which enabled you to see the current year's usage (in either £ cost or kWh used) compared to the previous years and also to the previous 3 years usage for both.
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I can see most of you have been having problems applying/registering for SEG payments with Scottish Power and we are already 12 weeks into the process but are starting to experience a few worrying issues regarding getting any response from the SEG team. On 27/7/23 we received our export MPAN after about 9 weeks wait (which is fine), the email ...
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Scottish Power have sent me requests on a weekly basis to have a smart meter installed. I've had emails, texts and a letter in the post. I have now started a switch to Green, good job really because the current Energy Exclusive tariff ends on the 1st July 2021 and goes up by £200 a year!!
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Direct Debit is one of the easiest and most convenient ways to pay for your energy. Instead of paying less over the summer and more in winter, this payment method spreads your estimated energy costs, which can help make it easier to budget. Payments are automatically deducted from your bank account and are protected by the Direct Debit Guarantee.
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Scottish Power - problems with complaints. Hi, I'm hoping someone can help, I'm on a fixed rate tariff so can't move yet but I am reaching the end of my tether. 1. I ordered smart meters in January and they only fitted an electricity one. Despite many many contacts, and lots of prompts on their website encouraging the ordering of smart meters ...
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